Customer Experience

Customer Experience
Leaving the area of objective QoS KPIs and automated testing, the user as an individual person comes into play. We are now talking about expectations and their fulfilment, consumer satisfaction, annoyances, the daily hassle that each telecommunications‘ user already experienced to a certain extent.
Once we entered the subjective market, the testing methodology changes dramatically: We just ask users about their experiences, their feelings, their satisfaction. Results and feedbacks we would never gain by automated testing!
The highest added value will be created when combining both methodologies! Just get in touch with us to discuss a solution for your individual scenario.