QoS Concepts & KPIs

We offer our support to enable you to go the right way to your quality measures:

Development of Quality of Service Concepts

Design of Quality of Service concepts for telecommunications services:

  • Definition of requirements for standard compliant test procedures
  • Definition of test methodologies
  • Design, implementation and operation of customer related test scenarios

Key Performance Indicators

QUALIGON actively participates in international standardisation bodies for Quality of Service and Quality of Experience KPIs. Our portfolio includes:

  • Key Performance Indicators (KPI) definitions, validations and evaluations
  • Specification and standardisation of KPIs
  • Documentation of KPIs
  • KPI Dashboards and trend analysis
  • Establishment of target values
  • Implementation of KPIs in Business Intelligence tools like SAP BusinessObjects™, QLIK, Tableau