You need support in the evaluation of products, services and processes by analysing ad-hoc reactions and emotions of interviewed participants?
QUALIGON Mobile Audit Center - QMAC represents QUALIGON´s solution for quality surveys and audits, i.e. customer journeys in mobile and stationary scenarios with the following advantages:
- Usage of smartphones and tablets as intelligent questionnaires
- Multi-channel transmission of feedback given by participating customers.
- Direct upload of the assessed data to the server
- Shortened analysis time by usage of industry-proven BI solutions
- Correlation and analysis of subjective and technical data.
- Coverage of customer-relevant processes by Key Performance Indicators (KPIs). Please refer also to ETSI STF 374 dealing with customer experience in telecommunications.
- Support of mobile platforms e.g. Android, iPhone, Windows Phone and BlackBerry as well as desktop systems.